The Best Available Rate Guarantee match does not include taxes, or any additional charges or fees that may apply to your stay.

The Competing Rate must be for the same hotel, room type (including but not limited to similar room size, bedding, views, and amenities), rate type, number of guests, dates, length of stay and rate rules (including but not limited to cancellation policies) and not available on the brand website at that time.

The Competing Rate must be bookable on an authorized online website other than the brand website.

The Best Available Rate Guarantee shall not be applicable to advertised or enquiry only rates or rates found offline, negotiated corporate rates, group rates, rates requiring membership in a club or other organization, direct mail or email solicitations, discounts offered directly by an OTA or on a specific credit card, cashback offers or other rates that are not available to the general public.

We reserve the right to deny a claim if the availability of the Competing Rate cannot be verified at the time we process the claim.

The Best Available Rate Guarantee does not apply to ‘Package Rates’ – i.e. those in which hotel accommodations are bundled with airfare, car rental, inclusive meals or paid amenities like sightseeing or spa treatments.

If the Competing Rate is in a different currency from the rate booked on the Hotels website, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate in place at the time the initial reservation was made.

Discrepancies may occur between our rate and the Competing Rate due to differences in exchange rate sources.

If the rate discrepancy is solely due to currency exchange calculations, we reserve the right to deny the claim.